Both Sprint and Verizon have recently chimed in on the trackball issue on the Tour – here is what they had to say.
First of all, the quote from Sprint:
“We experienced a small percentage of early production BlackBerry Tour smartphones with trackball issues. As soon as the issue was identified, we worked closely with our partners at RIM to resolve the problem quickly. We recommend any customer experiencing issues with the trackball on their BlackBerry Tour smartphone visit a Sprint Service & Repair Center.”
Verizon was similarly talkative:
Early on there was an issue with the trackball that affected a small percentage [of] the early production units — far less than industry norms. The issue was detected early, addressed immediately and is no longer an issue. Returns on this device are some of the lowest among any of our smart phones.
As of now, no further information is available…